DEX Imaging stays ahead by constant focus on core values, such as customer service, community growth and sustainability, and understanding how they benefit the end user. We’ve created the nation’s largest independent dealer of imaging equipment from companies such as Konica, Kyocera, Ricoh and Canon by providing top-flight service, a network of nearby supplies warehouses, and the best personnel to help you alleviate copier and printer woes.

We value the communities we serve and dedicate one-third of our profits to bettering them through charitable contributions and sponsorships in sports, charities and the arts. These build a better world in which we can offer more and better products and services.

One of the strategies we’ve followed that sets us apart from our competition is our Profit Sharing Program, which awards bonuses to all DEX employees who achieve a high level of excellence each year. This has helped propel us to a position of strength because it:

a) ensures that customers are getting the very best service possible;

b) keeps our employee turn-over to a minimum;

c) makes for a productive work environment, companywide.

1) Continuity: DEX has the lowest employee turnover rate in the industry. Many of our sales, admin and service personnel have been with the company since its inception, which means that there is a legacy of performance excellence that customers experience first-hand.

2) Certified DEXPERT Training: DEX’ training program goes far beyond the basics. Our certified DEXPERTs develop their skill, knowledge and expertise through a rigorous and comprehensive training program. Technicians and systems engineers must know how to repair and service ALL makes and models of equipment and software, not just the brands we sell. This gives our customers the option of having ONE vendor, DEX, to service ALL of their document imaging assets.

3) DEX has a company-wide technology help-desk, which gives online & telephone support to customers who don’t need a service call, but have technical questions that need to be answered immediately.

4) DEX’ proprietary document management software (INDEX) gives­ customers added control over their document imaging assets, intellectual property and workflow processes.

5) DEX’ Managed Print Program (PrintCounts) helps customers control operating costs and leverage efficiencies related to document output.

6) As a privately-held company, DEX is able to focus solely on quality service without the conflicting interests that publicly-held, international companies face.

7) Our regionalized warehouses are fully-stocked with parts & supplies so that we are not dependent on our manufacturing Partners for service support.

We start with a unique perspective based on a deeper understanding of the needs of every customer we serve. Rather than push the external corporate objectives of a multinational conglomerate, we maintain a laser-like focus on key market needs and what will make our customers successful, ultimately improving their businesses and their lives.

Our decision to stay independent and offer products across the imaging equipment spectrum is just one example. We understand that the best fit for you may not come from a single manufacturer. We’ve developed extensive experience over many decades and understand that one product lineup doesn’t necessarily fit everyone, so we’ve created a multi-brand dealership that represents only the best.

We back up this commitment with an extensive network of regional headquarters, offices and service personnel that understand your local needs and infrastructure. Parts are warehoused close by to you, minimizing delays in supply and allowing us to guarantee service in hours or less. We provide local support by dispatching technicians within minutes utilizing our own cutting-edge GPS-enabled fleet of fully-stocked service vehicles. This investment in local infrastructure gives you an edge since you know we’ll be right nearby when you need us.

Just as importantly, we’re overwhelmingly committed to the communities where we do business. Unique in our industry, we invest one-third of our profits back to each one in the form of charitable and philanthropic donations, as well as providing our time and support to the arts, sports, education and charitable organizations of all sizes. This commitment provides better places to live and do business for all our customers, their families and firms.

Find out more about the exclusive benefits of doing business better with DEX – our DEXclusives – and see how we can serve you best.

DEX is the largest independent dealer of Kyocera, Konica Minolta, Ricoh and Canon document imaging equipment in the United States. We sell and service printers, copiers, fax units, and digital data management software. But what makes us unique is our depth of service experience, and the product distribution infrastructure we have created to support our customers locally. DEX’ regional warehouses are fully stocked with the most diversified inventory of parts and supplies in the industry.

Why? Because DEX not only services Konica Minolta, Canon, Ricoh and Kyocera products, we ALSO service other copier makes and models, old and new, regardless of who you originally bought them from or when. Our auto-replenishment system keeps our parts and supplies inventories at optimum levels so we are always able to meet our service response guarantees.

How are we able to guarantee exceptional product performance?

We start by offering only Best-in-Class imaging solutions, like the top-ranking TASKalfa MPF series by Kyocera, or the award-winning high-volume bizhub production series by Konica Minolta.

We then back them up with our DEXpert Service Support Program, which guarantees that your equipment will perform to the manufacturers’ specifications for as long as it is being serviced under a DEX Imaging Service Agreement.

DEX Imaging is dedicated to providing your company with the best in copier sales and service, period.

We’ve achieved our position as the nation’s largest independent dealer the hard way – by earning the trust and confidence of our customers each and every day. Far from traditional copier companies that either lock you in to a single manufacturer or are so small that they lack the resources to staff, train and equip their copier repair teams with the latest knowledge, we focus on the details.

We’ve honed our organization to maximize efficiency at every level, from building a pre-positioned network of warehouses that keep storehouses of copier parts nearby, to training our sales and service staff of DEXperts in the latest IT, security, and copier technologies.

Go with DEX Imaging and find why we’re a Leader in the Field of Copiers!

To find out more about our the DEX Declaration, fill in this form and we’ll have a representative contact you. If you’re a DEX Imaging customer and you need service right away, go to our Service Request form for immediate service.